Legal and Data Questions Answered
You can request closure through your account settings or support. We freeze your balance, process any pending withdrawals, then close the account within three business days. Your data is retained for seven years per local record-keeping law.
Yes. Log into your account, go to Privacy and Legal, and select 'Download My Data'. We'll compile your deposit history, withdrawals, game activity and stored profile information into a downloadable file within five business days.
A delayed withdrawal usually means our verification team is confirming your identity or the destination payment method. Rejections occur if the withdrawal destination doesn't match your registered DANA, OVO, GoPay or QRIS account. We'll notify you of the reason via email.
Contact our support team immediately through live chat or email. Change your password straight away and do not log in from a shared device until we've reviewed your account. We'll check for unauthorised transactions and work with you to secure it.
All deposits via DANA, OVO, GoPay and QRIS go through encrypted payment gateways. We never store your full payment card or bank details on our servers. Withdrawals are verified against your registered method before processing.
You can request deletion of non-essential data (profile, preferences) at any time. Transaction records and account history are kept for seven years to comply with local anti-money-laundering and tax reporting rules where applicable.
If we detect unusual activity, we'll suspend your account temporarily and contact you to verify the transactions. Confirmed fraud triggers account closure and a report to relevant authorities. Legitimate transactions are always restored to your balance.
